Schedule preferences

Tell us your first and second choice for a complete workweek.

40hours
per week

A preference, not a guarantee. We’ll match preferences as closely as possible to case volume and team coverage. Final schedules and office days will be assigned.

About you

Help us identify your preferences.

Full nameAgent level

Employment start date

First choice

The schedule you would most like to work.

TOP PREFERENCE

Choose one shift pattern

5 × 8 hoursFive workdays · two days off

40h

4 × 10 hoursFour workdays · three days off

40h

Select your workdays

0 of 5 selected

Preferred start time Eastern TimeSame start time on every selected day.

9:00 AM – 5:30 PM8½ hours elapsed · 8 paid hours/day

A day on this schedule

Illustrative break placement

15m

30m

15m

9:00 AM5:30 PM

Work2 × 15m paid breaks30m unpaid lunch

3 in-office days per weekOffice days will be assigned. Wednesday or Thursday may be a mandatory team meeting day.

Second choice

A different complete schedule you would also prefer.

ALTERNATIVE

Choose one shift pattern

5 × 8 hoursFive workdays · two days off

40h

4 × 10 hoursFour workdays · three days off

40h

Select your workdays

0 of 5 selected

Preferred start time Eastern TimeSame start time on every selected day.

9:00 AM – 5:30 PM8½ hours elapsed · 8 paid hours/day

A day on this schedule

Illustrative break placement

15m

30m

15m

9:00 AM5:30 PM

Work2 × 15m paid breaks30m unpaid lunch

3 in-office days per weekOffice days will be assigned. Wednesday or Thursday may be a mandatory team meeting day.

Ready to submit both choices?

Each choice is a full 40-hour schedule. Preferences will guide the final assignment.

Responses are available only through your manager’s private access.